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Privacy & Cookies Policy

Your privacy is important to us.

This Privacy & Cookies Policy explains how Coson IT Services Ltd (“Coson”, “we”, “our”, or “us”) collects, uses, and protects personal information from visitors to our website https://www.coson.co.uk (the “website”).

By using our website, you agree to this Policy. We may update it from time to time, and the latest version will always be available on this page.

1. Who We Are

Coson IT Services Ltd is a UK-based Managed IT Service Provider offering IT support, cybersecurity, and cloud infrastructure solutions.

Company Name: Coson IT Services Ltd
Registered Office: Unit 3-4 Celtic Place, Athena Drive, Grimsby, DN31 2UE
Company Number: 12520796

We are registered with the Information Commissioner's Office (ICO) as a Data Controller under registration number ZB477279.

2. Information We Collect via Our Website

We may collect and process the following information when you visit or use our website:

a. Information you provide voluntarily

When you:

  • Submit an enquiry via a contact form
  • Subscribe to a newsletter or download content
  • Apply for a job or send us a CV

We may collect:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Any other details you include in your message or CV

b. Information we collect automatically

When you browse our website, we may automatically collect:

  • Your IP address
  • Browser type and version
  • Device and operating system details
  • Referral source (e.g. from a search engine or social media)
  • Pages visited and time spent on the site

This is gathered through cookies and analytics tools (see Section 6 below).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries or messages.
  • Provide you with information about our services (when you've requested it).
  • Improve the performance, usability, and content of our website.
  • Maintain website security and detect/prevent abuse.
  • Comply with legal or regulatory requirements.

We will not sell, rent, or share your information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Legitimate interests: to operate and improve our website, respond to enquiries, and promote our services.
  • Consent: when you agree to receive marketing emails or accept cookies.
  • Legal obligation: to comply with applicable laws.

5. Data Sharing

We may share limited data with trusted service providers who support our website operations — for example:

  • Web hosting and maintenance providers
  • Email or newsletter platforms (e.g. Mailchimp)
  • Analytics providers such as Google Analytics

All such partners are bound by data protection agreements and will only process your data according to our instructions.

6. Cookies and Analytics

Our website uses cookies to help it function correctly and improve your browsing experience.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help remember preferences, measure performance, and enable analytics or marketing features.

Types of cookies we use:

  • Essential cookies – required for website functionality (e.g. contact forms).
  • Performance cookies – used to analyse site usage and improve content.
  • Analytics cookies – such as Google Analytics, which collects anonymous usage data.
  • Marketing cookies – only used if you consent (e.g. for remarketing or LinkedIn ads)

You can control or delete cookies through your browser settings.

7. Data Retention

We keep website enquiry data for no longer than 12 months unless you become a client or request deletion sooner.

Analytics data may be retained for longer in anonymised form for trend analysis.

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data ("right to be forgotten").
  • Withdraw consent for marketing or cookie use at any time.
  • Complain to the Information Commissioner's Office (ICO) if you believe your rights have been breached.

9. Data Security

We take your privacy seriously and use appropriate technical and organisational measures to protect personal data, including encryption, firewalls, and access controls. However, data transmitted over the internet cannot be guaranteed to be 100% secure.

10. Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the content, security, or privacy practices of these third-party sites. You should review their privacy policies before providing any personal data.

11. Updates to This Policy

We may update this Policy periodically. The most recent version will always appear on this page with an updated revision date. We encourage you to check back occasionally.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:

Data Protection Officer
Coson IT Services Ltd
Unit 3-4 Celtic Place
Athena Drive
Grimsby
DN31 2UE

Email: info@coson.co.uk
Telephone: 01472 867 247

If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

This policy will be updated when necessary in accordance with legislation

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Coson IT Services
Unit 3-4 Celtic Place
Athena Drive
Grimsby
DN31 2UE